Connected Frontline
BSH
The operating layer for national industry.
BSH connects an existing work order to equipment and field execution records. Workers receive task context, supervisors can review collected evidence and the organization can inspect the relationship between the instruction, asset and evidence. Operational and safety responsibility remains with authorized people.
- Start with the existing work order
- Connect document, asset and execution
- Evidence for review and follow-through
Operational systems form a connected workflow
The context
Connect the work order to what happened on site.
When a work order reaches the field on paper, the task, asset and execution can become disconnected. BSH starts with the existing document and connects it to a digital workflow.
The workflow
Paper to Proof
Learning from the field returns to the map
Capture
Capture the paper work order on site.
Extract
OCR identifies tasks, risks and required PPE.
Match
Cross-check the task with the equipment registry.
Verify and record
GPS, QR and photographs link the record to execution.
Systems, roles and access boundaries are defined around your environment.
Inside the capability
What the team can do.
Work-order capture
A worker photographs the existing document and OCR extracts fields such as tasks, risks and PPE. Fields are checked against the document before they are used in the workflow.
Task and risk context
The task connects to information in work instructions and relevant procedures. Context helps workers and supervisors see requirements together; text extraction is not a safety approval.
Equipment-registry matching
Cross-check the task against asset details to connect work to the intended equipment. Equipment identity and location are checked against organizational records and field observations.
Field evidence capture
GPS, QR and photographs provide different evidence about location, identification and execution. Together they support later review; each evidence type must be interpreted in context.
Exceptions and supervisor review
Missing or conflicting information must reach the appropriate owner. Implementation defines how workers report it, what supervisors review and when clarification or further approval is required.
Execution records and system follow-through
The document, asset and field records retain the work-order context. Define what returns to the maintenance system and which owner approves task closure.
Illustrative workflow
From instruction to a reviewable record
A maintenance-workflow illustration without site data: the worker captures an order, checks the asset match and collects evidence; the supervisor reviews it under the procedure.
- Capture the order
- Check the asset
- Collect evidence
- Supervisor review
From capability to everyday work
Where it meets the organization.
Illustrative use cases. Scope and connections are defined for your environment.
Maintenance that starts with a paper work order
- Starting point
- Illustrative scenario: a technician receives a printed work order for plant equipment.
- The workflow
- The technician captures the order, checks extracted fields, links the asset and records execution. The supervisor reviews the record under the operating procedure.
- Intended outcome
- The sequence from original document to evidence can be reviewed without requiring every work form to be replaced first.
A mismatch between the instruction and the field asset
- Starting point
- Illustrative scenario: a worker reaches the location but the equipment identifier does not match the work order.
- The workflow
- The worker records the mismatch and refers it to the owner according to procedure. The supervisor checks the asset and document and decides what happens next.
- Intended outcome
- The mismatch remains part of the task record; an authorized owner decides whether work proceeds or stops.
Reviewing completion across shifts
- Starting point
- Illustrative scenario: a shift supervisor must review completed work before the next team takes responsibility.
- The workflow
- The supervisor reviews the work order, asset details and captured evidence, resolving missing information before approving follow-through in the maintenance system.
- Intended outcome
- Shift handover uses a reviewable record and open items with assigned owners.
Inside your environment
The connections behind the work.
Maintenance systems
Maximo, SAP or existing maintenance-system integration is assessed by work-order types, fields and statuses. Define the system of record and who may update it.
Documents and procedures
Collect sample work orders, permits and relevant procedures. Check image quality, document language and fields requiring human confirmation after extraction.
Equipment registry and identification
Map asset identifiers, locations and QR tags to field data. Mapping quality determines whether a document can be connected to the correct equipment.
Field devices and connectivity
Check devices, camera and location permissions and site connectivity. Offline operation is not assumed: capabilities and synchronization must be assessed before committing to that scenario.
Accountability and action boundaries
Who sees. Who approves. What is recorded.
Evidence is not a safety approval
A photograph, GPS location or QR scan alone does not prove safe or completed work. Organizational procedures and authorized owners determine the required checks and approval.
Authority over exceptions
Define who handles conflicting information, who may stop work and who may approve resumption. These decisions follow site procedures, not merely the appearance of an alert.
Evidence quality and retention
Agree the required evidence for each task and how missing information is reviewed. Retention, access and audit requirements are organization-specific; regulatory or insurance acceptance is not assumed.
Boundary with the maintenance system
Define the authoritative work order and status, and the conditions for write-back. Missing evidence or a failed connection does not automatically mean completed work.
Begin with a defined scope
The path to real use.
Choose a task and assessment scope
Operations, maintenance and safety select a representative order and equipment set. Map the instruction, execution and authorized owner at each stage.
Validate document and asset
Validate field extraction using real examples and check equipment-registry links. The output is a field map and gaps to resolve before routine use.
Test in the field with a supervisor
A small team records the workflow alongside the existing procedure. Test missing evidence, mismatches and escalation, including the authorized owner’s decision.
Hand the process into operations
Assign ownership for task closure, record retention and asset-data corrections. Expand to more teams after validating handoff into the existing system.
Organizational context layers align
The information behind the work
Context the team can use.
- Work orders, permits and safety procedures
- Equipment, locations and references
- Photographic and location-based execution records
Organizational fit
Fit the workflow. Fit the environment.
- Working environment
- On-prem deployment at the plant, connected to field-team workflows.
- Existing systems
- The material describes connections to Maximo, SAP and existing maintenance systems. Integration scope is reviewed during discovery.
- Bring to the conversation
- A sample work order, equipment registry, task workflow and exception-handling procedure.
Before we begin
Questions of fit.
Must paper forms be replaced?
Not at the outset. BSH can start with a photograph of the existing work order. First validate extraction quality and the connection to the asset and workflow.
What happens without connectivity?
Site conditions and configuration support are assessed before rollout. Full offline operation or later synchronization must not be assumed without an agreed scenario test.
Does the system certify that work is safe?
No. It connects information and evidence to the workflow. Safety approval, stopping and resuming work remain subject to site procedures and authorized owners.
How is an incorrect asset match handled?
The workflow must refer the mismatch for review before further steps rely on that identity. Define who corrects the record and how the decision stays with the work order.
Who should participate at the start?
Operations, maintenance and safety owners, a field supervisor and owners of systems and asset data. Bring a sample order and an exception-handling procedure.
The next step
Let’s understand what needs to happen in your organization.
Explore BSH against a real workflow, existing systems and the people responsible for them.
Talk to us about BSHAll solutions